To enhance your online shopping experience and to give you a background about us, we have provided support information that we trust will be of assistance to you. You are also able to contact us if you need assistance.
Please select a module:
We only accept Credit Cards (MasterCard and Visa).
All prices listed on this site are in New Zealand dollars.
Freight is charged at a flat rate of $30.00 excluding GST, unless a significant amount of items are being ordered.
To find out more, see our Processing and Charges module
Please note customers from North America are no longer able to order products and resources from the New Zealand Mountain Safety Council shop. While our free resources, such as safety pamphlets, are still able to be downloaded, these have been developed for a New Zealand context with New Zealand’s unique natural environment in mind, and the New Zealand Mountain Safety Council accepts no responsibility for any injuries that may be sustained by following any of our safety advice outside New Zealand.
At New Zealand Mountain Safety Council Inc. we respect the privacy of our customers
and therefore have adopted a set of information management guidelines which are the foundation of our customer relationships. These guidelines have been developed with the recognition that Internet technologies are rapidly evolving, and that underlying business models are still not established. Accordingly, guidelines are subject to change. Any such changes will immediately be posted on this page.
1. What We Do:
We collect personally identifiable information about our users. Our goal in collecting personal information online is to provide you with the most useful and helpful Web experience possible. Through online forms, we collect:
2. What We Don't Do:
We do not, under any circumstances:
Upon request, New Zealand Mountain Safety Council Inc. will remove any subscriber (and his or her personal information) from our mailing lists.
Any such request should be sent via email using the contact us enquiry form.
New Zealand Mountain Safety Council Inc. is not responsible for the content or the privacy policies of external Web sites to which we may link.
Use of Information:
Elements of this Site are protected by trade dress and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from the Site website may be copied or retransmitted unless expressly permitted by New Zealand Mountain Safety Council Inc..
New Zealand Mountain Safety Council Inc. shall have the right at any time to change or modify the terms and conditions applicable to your use of the Site. You should check our Terms and conditions regularly to keep abreast with these changes.
Acceptable Site Use:
This is an e-commerce shopping site and no other use is permitted. The site may only be used for lawful purposes. Users are prohibited from violating or attempting to violate the security of this site or using it to obtain products not properly ordered and fully paid for. Users may not send unsolicited email messages ("spam") to or through the site or otherwise harass the site owner or other users. We reserve the right to refuse to deal with any user who violates our rules.
This Site is serviced by New Zealand Mountain Safety Council Inc. from Wellington, New Zealand. New Zealand Mountain Safety Council Inc. makes no representation that materials on the Site are appropriate or available for use in locations outside New Zealand, and does not authorise access to them from territories where their contents are illegal or prohibited.
Links to Third Party Sites:
The links from and to this Site are not under the control of New Zealand Mountain Safety Council Inc.. New Zealand Mountain Safety Council Inc. is not responsible for the contents of any linked site. New Zealand Mountain Safety Council Inc. does not imply any endorsement to links from and to this Site except where expressly stated.
No Warranties & Limitation on Liability:
New Zealand Mountain Safety Council Inc. does not warrant or guarantee:
In no event shall New Zealand Mountain Safety Council Inc. be liable to anyone for any delays, inaccuracies, errors or omissions with respect to the information or the transmission or delivery of all or any part thereof, for any damage arising from or in connection with, or for the results obtained from the use of the information. New Zealand Mountain Safety Council Inc. will not be responsible if any information infects or contaminates your system or information. The entire risk as to the quality, performance, accuracy, adequacy, completeness, currentness, validity and quality of any information is with you.
New Zealand Mountain Safety Council Inc. makes no representations about the suitability of the information contained in the documents and related graphics published on this Site for any purpose. All such documents and related graphics are provided "as is" without warranty of any kind to the extent permitted by law. To the extent permitted by law, New Zealand Mountain Safety Council Inc. disclaims all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall New Zealand Mountain Safety Council Inc. be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information, provision of or failure to provide services, or material available from this Site. To the extent that New Zealand Mountain Safety Council Inc. may be found liable for any loss or damage whatsoever in connection with the use of the information, such liability will be limited to the actual cost to New Zealand Mountain Safety Council Inc. of the services provided.
© New Zealand Mountain Safety Council Inc. PO Box 6027, Wellington, New Zealand.
Trade Marks & Copyright:
http://www.mountainsafety.org.nz, the New Zealand Mountain Safety Council Inc. logo, and/or other information and logos referenced in this Site are either copyright, trade marks, registered trade marks, or other intellectual property rights of New Zealand Mountain Safety Council Inc. New Zealand Limited or related companies. Other product and company names mentioned herein may be the trade marks of their respective owners.
Any rights not expressly granted herein are reserved. Please Contact us with questions or problems with this service.
For New Zealand deliveries, you can expect delivery within 4 working days. For deliveries outside of New Zealand, you can expect delivery within 15 working days.
Within NZ, freight costs are currently a flat rate of $5.99 (including GST)
Outside NZ, freight costs are currently a flat rate of $30.00 (excluding GST)
Once you have entered your shipping address, New Zealand Goods and Service Tax at the rate of 15% is added for New Zealand delivery addresses only. Purchases for persons resident in countries other than New Zealand are zero-rated for NEW ZEALAND Goods and Service Tax.
NZ Customers - We accept Credit Cards (Visa and MasterCard)
International Customers - We accept Credit Cards (MasterCard and Visa).All prices on this website are quoted in New Zealand Dollars and are shown inclusive of New Zealand Goods and Services Tax.
Returns Are Easy:
New Zealand Mountain Safety Council Inc. is committed to providing quality products to our customers.
Our returns policy is simple. If for any reason your goods arrive in a damaged condition, please return it/them to us in the original condition within 30 days of receipt and we will replace it for you.Simply indicate the reason for your return and include the packing slip or invoice with your return.
How to Return Items:
To return any product - no call is required.
Simply indicate the reason for your return, include the packing slip or invoice with your return, wrap the package securely and return to the address below. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment.
If you do not have your packing slip, please indicate the order number on a separate piece of paper or send a hard copy of your order confirmation email along with the package to the following address:
Refunds and Replacements:
We will notify you via e-mail of your refund or replacement once we have received and processed the returned item. Unfortunately, your postage charges on refunds are not refundable.
Problems, Questions, Suggestions?
If you have any problems with your order, please don't hesitate to contact us:
Telephone: +64 4 385-7162
Want to talk to a real person? You can reach us during normal business hours (9 - 5 Weekdays - NZ is GMT + 12 hrs) at the phone number directly above. A customer service representative will be happy to assist you.